Frequently Asked Questions for Students
If you have questions about the college, financial aid, books, technology, or anything, this is a great place to start. Don't see your question here? Send it to us online!
(last updated 8:20 a.m. Sept. 27)
- To read the most recent COVID-19 information and an archive of previous updates, visit the COVID-19 information page.
- To submit a question for this FAQ page, submit an Information Request online.
Masks are now required indoors in Washington State. All students, employees, and visitors to Centralia College must wear a face covering indoors while on campus.
Centralia College is open. See Hours of Operation for department and office listings.
Need help, but can't come to campus? Connect with the Virtual Welcome Center to get personalized help from staff and faculty. Connect with a department through WebEx or Zoom using a computer, tablet, or smartphone. No logins or passwords are needed.
The college’s child care facility is open at a reduced capacity. The facility is adhering to the requirements of the Department of Health, licensing, and DCYF. If you would like more information regarding availability and services, please email the child care center.
The Food Pantry in TAC 137 is open 8 a.m.-5 p.m. Monday-Friday. See the Food Pantry webpage for additional information.
Centralia College provides free Twin Transit bus passes to students enrolled in classes for college credit (not for students enrolled in non-credit classes through the Continuing & Community Education program).
Passes are good for one quarter. Students must get a new pass each quarter they register.
To get a pass, email the firstname.lastname@example.org after you have paid tuition for the quarter. A pass will then be mailed to you.
For questions, email the email@example.com.
Parking stickers/passes are not required at this time. Do not park in a spot marked RESERVED.
ctcLink gives students, faculty, and staff anytime, anywhere access to their college accounts and information.
Programs & Classes
There are several online tutoring options available to you depending on the subject matter you need.
eTutoring is a statewide, free, online student resource available to all CC students. To login, go to the Centralia College eTutoring login, enter your student ID and the password: Centralia.
- eTutoring Services
- Live Tutoring - You can meet with a tutor in one-on-one tutoring sessions via a fully interactive, virtual online environment.
- Offline Questions - You can leave a specific question for an eTutor who will respond within 48 hours.
- Available Subjects
- Math: Accounting, Statistics, General Math, Basic and Developmental Math, Trigonometry, and Calculus
- Physical/Natural Sciences: Anatomy & Physiology, Biology, Chemistry, and Physics
- Social Sciences: Psychology and Economics
- Computer & Tech: Computer Science (Java, C++), Web Development (HTML, CSS, Wordpress), and Microsoft Office
- Language & Writing: Spanish, American Sign Language, and English Writing
STEM - Science, Technology, Engineering, and Math
Join the Centralia College Tutoring Center's online Canvas classroom for tutoring math (including statistics) and natural sciences. If you have questions or a specific need, contact the Tutoring Center via email at firstname.lastname@example.org.
Students can get help with writing assignments online and in person. Information is available at the Writing Center webpage.
Yes! Stress is a huge issue, pandemic or not. We know college can be stressful and the college always has resources to help.
You can always connect with your advisor. The college's Advising/Counseling Center offers personal counseling to help students manage anxiety, school-work-life issues, and much more.
Admissions / Registration / Grades
Money Matters - Financial Aid, Payments, and More
Login to your ctcLink account and click the Financial Aid tile on the Student Homepage.
If you have applied for admission, you will receive an email from the Financial Aid Office letting you know if there are missing or additional documents are needed. You can also check your ctcLink Student Homepage for tasks to do, if there is any further information needed.
If you have not applied for admission, your FAFSA will not load into our system. You should apply as soon as possible.
Financial aid appeals need to be turned in before your file can be processed.
- Download an Appeal Form, fill out Section A, save and then attach in an email.
- With your Appeal Form, include your letter explaining your extenuating circumstance and plans to prevent problems from happening spring quarter.
- Download an education plan form and include it with your Appeal Form.
If you need assistance with your appeal please contact the financial aid office at email@example.com. We will be happy to help you work through the process.
The Centralia College Foundation office will work individually with you, advisors, funding sources, and instructors if you need to drop below the 12 credit minimum. We want to keep you on course toward your academic goals. We will modify scholarship amounts and awarding as we are able, in order to best serve you while abiding by the requirements of the scholarship.
Centralia College has moved to ctcLink, a new online system with mobile-friendly 24/7 access for students, faculty, and staff to their college accounts and information. Students can pay tuition and fees online through ctcLink. To login to your ctcLink account, click here. A tutorial on how to make an online payment is available on the ctcLink for Students information page.
If you don't have a checking account or credit card, contact Debbie Walker in Student Accounts via email to make alternate payment arrangements.
Financial Aid balance checks will be mailed starting Sept. 17. Please verify that your address is up to date. You can update your address and other personal information in your ctcLink account. Login to ctcLink here. Contact the Financial Aid Office immediately via email at firstname.lastname@example.org if you drop any of your classes and your enrollment status changes (see below):
Financial Aid Enrollment Status
|Full Time||3/4 Time||1/2 Time||<1/2 Time|
|12+ Credits||9-11 Credits||6-8 Credits||5 or Fewer Credits|
Please note: We are working with the cashier’s office to hold classes for those students who have applied and appear to be eligible for financial aid.
You can update your address and other personal information in your ctcLink account. Login in to ctcLink here. For communication and balance checks, please update your check and mailing address in your ctcLink account.
See the Financial Aid webpage for the most recent updates.
Scholarship checks are being processed by the college as usual. The type of scholarship you have will determine if you need to take any extra steps to make sure the money is applied to your education at CC.
If you have a scholarship that's not through the Centralia College Foundation (for example, a civic group, outside company, or sports), and you would like it applied to your tuition, contact Debbie Walker via email. Be sure to include your student ID number.
CC Foundation Scholarships
If you have a scholarship through the Centralia College Foundation, you don't have to do anything extra to have it applied to your tuition and fees.
Some scholarships allow you to receive the leftover funds after your tuition and fees are paid. If your scholarship allows that and you would like a balance check, contact Debbie Walker via email and include your student ID number.
Yes, American Rescue Plan Act funds and emergency grants have been available on a first come, first served basis each quarter. Visit the CARES Act information page for full eligibility details and applications.
If you don’t have direct deposit, now is a great time to sign up! Download a fillable electronic funds transfer form and return it to email@example.com.
If you prefer a paper check, contact Payroll at firstname.lastname@example.org to ensure your address on file is accurate. Checks will be mailed.
The Financial Aid Office is currently experiencing high volume of phone calls. The best way to contact is email at email@example.com during this time.
You can also call 360-623-8975, but be sure to leave a message if you don’t get through. We are either on the phone with another student or returning calls. During this time we can’t guarantee a call back on the same day, but will return calls within 24 hours.
Computers & Technology
There are several locations on campus where you can access a computer and a printer.
|Kirk Library||Free for Fall Quarter|
|TAC 301 (Writing Center)||Print Card Required|
|WAH 203 (Open Lab)||Print Card Required|
|WAH 205, 207, 209, 211, 212 (Classrooms)||Print Card Required|
|WSC 309 (Classroom)||Print Card Required|
Print cards are $5 each and are available in the bookstore and from vending machines in the library and WAH 203. Printing is 6 cents per page. Each card will print 83 pages.
Laptop, Webcam, and Hotspot Checkouts
The computer lab in the Kirk Library is available for students from 9 a.m.-3 p.m. Tuesdays and Thursdays. Library staff will be on-hand to assist you with logging on to the network and basic computer questions.
The e-Learning office can provide help with online and hybrid classes. If you have Canvas, or other issues, you can contact them and they will be available to help. They can be reached at firstname.lastname@example.org.
BlazerNET is intended for use by students on campus. Students can login to the BlazerNET Wireless with their student email username (firstname.lastname) and password.
Parking Lot WiFi Access
WiFi is now accessible for free in college parking lots. Contact email@example.com for the password.
TAC Wi-Fi Access
Thirteen tables are available in the first floor lobby of the TransAlta Commons (TAC) for student use. Students have first-come, first-serve access and must bring their own laptops/devices. All visitors must check in at the computer kiosks and follow safety protocols.
The Washington State Broadband Office is making drive-in Wi-Fi hotspots available across the state. To date, 140 of the new drive-in hotspots are operational, in addition to 301 existing Washington State Library hotspots identified across the state. Find your closest hotspot here: http://www.driveinwifi.wa.gov/
Some of the local hotpots include:
- Centralia: Centralia Timberland Library
- Chehalis: Chehalis Timberland Library
- Onalaska: the elementary school and the Stanley Store/Ethel Grange
- Packwood: Packwood Timberland Library
- Morton: Lewis County PUD Office
- Mossyrock: Valley View
- Randle: Mountain View Timberland Library and the Randle substation
- Salkum: Salkum Timerland Library
- Tenino: Tenino Timberland Library
- Winlock: Winlock Timberland Library and the skate park
As a CC student, you can get 50 percent discount on ESET Internet Security. Visit the ESET Security student page and enter your Centralia College email address to get the discount.
Student Email Policy
See Policy 4.153 Student Email Required Use for details.
About Microsoft 365 / Student Email Accounts
Centralia College provides email accounts to students in partnership with Microsoft Corporation via Microsoft 365. Student email accounts are automatically generated within 48 business hours of a student’s admission to Centralia College and remain active for up to two years since their last quarter in which they were registered.
Access your Student Email Account
1. Visit the login page: www.office.com
2. Enter your username and password using this format:
Sample Username: firstname.lastname@example.org
|PASSWORD FORMAT||Exclamation Point + First Initial of First Name (uppercase) + First Initial of Last
Name (lowercase) + Last Six Digits of Student ID Number
Sample Password: !Jd123456
Step 1 - Register for Self-Service Password Reset
IT is making it easier than ever for you to reset your password. We have collaborated with Microsoft to use their self-service password reset utility. This new feature, called self-service password reset (SSPR), will enable you to reset, unlock, and change your password with the added security of having an extra verification method, like a phone number or passcode to your user sign-in process.
All students will be required by Microsoft to register for self-service password reset. If you have not yet enrolled, you will automatically be taken to the enrollment screen upon your next login to Microsoft 365 in the cloud.
Steps to Register for Self-Service Password Reset:
- If you have not yet registered, you will prompted to do so upon your next login to Microsoft 365 (visit www.office.com). You can also simply visit http://aka.ms/ssprsetup in your web browser to enroll.
- Login to Microsoft 365 using your regular staff email address and password (email@example.com).
- At the SSPR Registration screen, it will present you with authentication options to set up. On your desired option, click the “Set it up now” link to proceed.
- You will need to set up at least 1 of the authentication options listed below:
- Text Messaging: Choose to send text messages to your personal mobile device.
- Phone Call: Choose to get a phone call to your registered phone number.
- Email Address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. In the Authentication Email box, input a personal (non-CC) email address you have access to, such as a Gmail or Yahoo. Instructions on creating a free gmail account: Create a Gmail account - Gmail Help (google.com)
- Security Questions: Choose to set up and answer pre-defined security questions set up by your administrator.
Step 2 - Reset your Student Email Password
After registering for Microsoft’s Self-Service Password Reset service, visit http://aka.ms/sspr or click on "Can't access your account?" or "Forgot Password" on the www.office.com sign on page to reset or unlock your account from any device.
If you are unable to reset your password, please email firstname.lastname@example.org with your full name, student ID number, and an alternate contact email address.
COVID -19 Questions
Centralia College is participating in the statewide effort to increase COVID-19 vaccination rates by offering vaccine incentives. Find details about available incentives on the Vaccine Incentive Programs webpage.
See the Covid-19 information page for an archive of information on CC cases.
If you have symptoms (fever, cough, shortness of breath), do not come to campus until you have a negative COVID-19 test. Contact your healthcare provider and explain your symptoms and concerns. Click here to find a testing location.
The state Department of Health has a lot of reliable information, advice, and resources that can help.
Centralia College offers a medical and hardship withdrawal. For more information, email email@example.com.
If you receive notification that you or someone in your family tests positive, you should immediately contact your instructor. Your instructor will contact Campus Safety & Security for information.