Frequently Asked Questions for Students

If you have questions about the college, financial aid, books, technology, or anything, this is a great place to start. Don't see your question here? Send it to us online

(last updated 10:10 a.m. July 13)

General Information

Yes. All students, faculty, staff, and visitors must wear a facemask at all times - indoors and outdoors - on Centralia College campuses and facilities. The mask must cover both the nose and mouth.

Only individuals with an approved accommodation from the college's Office of Disability Services may be exempt from the mask requirement. Contact Disability Services via email at disabilityservices@centralia.edu for information. 

Centralia College is open, but is on remote/limited operations until Aug. 1. 

During this time, many college faculty and staff are working off-site. You can still contact them with questions through email. Use the college phone directory to find departments and employee names and to send them emails directly. To email staff, please use their first and last name in the format of first.last@centralia.edu.

TransAlta Commons

Thirteen tables are available in the first floor lobby of the TransAlta Commons (TAC) for student use. Students will have first-come, first-serve access. All visitors must check in at the computer kiosks and follow safety protocols. Through Sept. 2, hours are 8 a.m.-5 p.m. Monday-Thursday (closed Fridays).

Advising/Counseling

The Advising/Counseling Center is offering limited services by appointment only from 9 a.m. to 3 p.m. Tuesday-Thursday. To schedule an appointment, email advising@centralia.edu or call 360-623-8967.

Blazer Central

Blazer Central can help with any questions, struggles with motivation, time management, technology, understanding assignments, interacting with your instructors, study habits, setting up schedules, holding yourself accountable, and more! Blazer Central is providing limited services by appointment only. To schedule an appointment, email blazercentral@centralia.edu or call 360-623-8119.

Bookstore

The Bookstore is in TAC 150. Through Sept. 2, the bookstore will be open 8 a.m.-4:30 p.m. Monday-Thursday (closed Fridays).

Enrollment Services

Enrollment Services (admissions, registration, etc.) is available for limited services by appointment. Email admissions@centralia.edu or call 360-623-8976 for details.

Financial Aid

Financial Aid is excited to serve students for limited services by appointment. Email financialaid@centralia.edu or call 360-623-8975 for details.

Kirk Library

The library will be open 9 a.m.-3 p.m. Tuesdays and Thursdays. Computers, printers, and study spaces will be available during those times. 

Student Life & Involvement Center

The Student Life & Involvement Center in TAC 137 is available to issue student ID cards and provide access to the Trailblazer Food Pantry.

Testing

The testing center is open for limited hours for tests that are not available online. Scheduled appointments are required - no walk-in services are available. Contact testingcenter@centralia.edu to schedule an appointment.

TRIO Programs

TRIO Programs is offering face-to-face tutoring in math and writing for TRIO students in TAC 105A by appointment only from 9 a.m. to 3 p.m. Monday-Thursday. Appointments can be made by calling or texting Liisa Preslan at 360-219-3368 or emailing Liisa Preslan. TRIO students should check their TRiO Canvas Class for more specific information.

International Programs

International Programs has many options for students to speak to staff or schedule an appointment. Please use any of these conveniences: call Laju Nankani at 360-324-3220 oremail Laju Nankani; contact staff via WhatsApp (same phone numbers as provided), via WebEx, or login to the virtual room.

Disability Services

Disability Services is ready to serve students for limited services by appointment. Email disabilityservices@centralia.edu or call 360-623-8966 to see how we can assist you. Students are also encouraged to visit the Disability Services webpage.

Writing Center

The Writing Center is available for in-person appointments. See the Writing Center webpage for details.

Blazer Central

Blazer Central can help with any questions, struggles with motivation, time management, technology, understanding assignments, interacting with your instructors, study habits, setting up schedules, holding yourself accountable, and more! Blazer Central's virtual chat service is available from 10 a.m.-4 p.m. Monday-Thursday and 10 a.m.-8 p.m. Friday. You can access the virtual Blazer Central here or through your Canvas class by clicking on the “Stay Calm and Blaze Trails” link.

Virtual Welcome Center

Need help, but can't come to campus? Connect with the Virtual Welcome Center to get personalized help from staff and faculty. Connect with a department through WebEx using a computer, tablet, or smartphone. No logins or passwords are needed. When you select a department, you will be put into a waiting room and a staff member will be with you as soon as possible.

Kirk Library

You can connect with librarians and library staff from the Kirk Library webapge. Or, you can use the library's 24/7 Chat with a Librarian service any time.

Online Tutoring

CC’s Online STEM Tutoring: Join the Centralia College Tutoring Center's online Canvas classroom for tutoring math (including statistics) and natural sciences. If you have questions or a specific need, contact the Tutoring Center via email at tutoring@centralia.edu.

eTutoring: eTutoring is a statewide, free, online student resource available to all CC students. To login, go to the Centralia College eTutoring login, enter your student ID and the password: Centralia.

  • eTutoring Services
  • Live Tutoring - You can meet with a tutor in one-on-one tutoring sessions via a fully interactive, virtual online environment.
  • Offline Questions - You can leave a specific question for an eTutor who will respond within 48 hours.
  • Available Subjects
  • Math: Accounting, Statistics, General Math, Basic and Developmental Math, Trigonometry, and Calculus
  • Physical/Natural Sciences: Anatomy & Physiology, Biology, Chemistry, and Physics
  • Social Sciences: Psychology and Economics
  • Computer & Tech: Computer Science (Java, C++), Web Development (HTML, CSS, Wordpress), and Microsoft Office
  • Language & Writing: Spanish, American Sign Language, and English Writing

Testing

Numerous testing services are available online. Please visit the Testing Center webpage for more information or email questions to testingcenter@centralia.edu.

Veteran's Center

The Veteran's Center is closed to the public, but the college's Vet Corps Navigator Jonathan Akers is available from 8 a.m.-12 p.m. and 1-5 p.m. weekdays (excluding college holidays and campus closure days) by phone at 360-623-8958 or via email for student veterans.

Writing Center

Students can get help with writing assignments online. Information is available at the Writing Center webpage.

The college’s child care facility is open at a reduced capacity. The facility is adhering to the requirements of the Department of Health, licensing, and DCYF. If you would like more information regarding availability and services , please email the child care center.

The Food Pantry in TAC 137 is open 8 a.m.-5 p.m. Monday-Thursday (closed Fridays). The pantry offers curbside pickup only.

  • Bags will be pre-packed.
  • Call 360-623-8972 and provide the following info:
    • Do you have any food allergies?
    • When will you pick up your bag?
    • What's your student ID number?
    • If you're arriving in a vehicle, what kind of vehicle is it? What does it look like?
    • If you're arriving on foot, what will you be wearing? 
  • Questions? Email Price Peterson or call 360-623-8972.

Centralia College provides free Twin Transit bus passes to students enrolled in classes for college credit (not for students enrolled in non-credit classes through the Continuing & Community Education program).

Passes are good for one quarter. Students must get a new pass each quarter they register.

To get a pass, email the cashieroffice@centralia.edu after you have paid tuition for the quarter. A pass will then be mailed to you.

For questions, email the cashieroffice@centralia.edu.

Parking stickers/passes are not required at this time. Do not park in a spot marked RESERVED.

ctcLink is a new tool that will give students, faculty, and staff anytime, anywhere access to their college accounts and information.

Learn more about ctcLink transition

Programs & Classes

Numerous testing services are available online through the Testing Center. A few tests are available by appointment during limited in-person hours. Please visit the Testing Center webpage for more information or email questions to testingcenter@centralia.edu.

There are several online tutoring options available to you depending on the subject matter you need.

All Subjects

eTutoring is a statewide, free, online student resource available to all CC students. To login, go to the Centralia College eTutoring login, enter your student ID and the password: Centralia.

  • eTutoring Services
  • Live Tutoring - You can meet with a tutor in one-on-one tutoring sessions via a fully interactive, virtual online environment.
  • Offline Questions - You can leave a specific question for an eTutor who will respond within 48 hours.
  • Available Subjects
  • Math: Accounting, Statistics, General Math, Basic and Developmental Math, Trigonometry, and Calculus
  • Physical/Natural Sciences: Anatomy & Physiology, Biology, Chemistry, and Physics
  • Social Sciences: Psychology and Economics
  • Computer & Tech: Computer Science (Java, C++), Web Development (HTML, CSS, Wordpress), and Microsoft Office
  • Language & Writing: Spanish, American Sign Language, and English Writing

 

STEM - Science, Technology, Engineering, and Math

Join the Centralia College Tutoring Center's online Canvas classroom for tutoring math (including statistics) and natural sciences. If you have questions or a specific need, contact the Tutoring Center via email at tutoring@centralia.edu.

Writing Help

Students can get help with writing assignments online and in person. Information is available at the Writing Center webpage.

Yes! Stress is a huge issue, pandemic or not. We know college can be stressful and the college always has resources to help.

You can always connect with your advisor. The college's Advising/Counseling Center offers personal counseling to help students manage anxiety, school-work-life issues, and much more.

Admissions / Registration / Grades

To view your grades/unofficial transcript, login to your ctcLink account.

To order your official transcript, create an account with National Student Clearinghouse. 

If you have a verification form from the scholarship, insurer, etc., email it or send a verification request to admissions@centralia.edu. The Registrar/School Official can review and process the request.

Money Matters - Financial Aid, Payments, and More

Login to your ctcLink account and click the Financial Aid tile on the Student Homepage. Currently, access to view is not available as we have not yet finalized summer awards. Due to system conversion, we are experiencing delays in processing summer financial aid. You are encouraged to check back July 1 for updates.

If you have applied for admission, you will receive an email from the Financial Aid Office letting you know if there are missing or additional documents are needed.  You can also check your ctcLink Student Homepage for tasks to do, if there is any further information needed. 

If you have not applied for admission, your FAFSA will not load into our system. You should apply as soon as possible.

 Financial aid appeals were due June 30 for summer quarter.

  1. Download an Appeal Form, fill out Section A, save and then attach in an email.
  2. With your Appeal Form, include your letter explaining your extenuating circumstance and plans to prevent problems from happening spring quarter. 
  3. Download an education plan form and include it with your Appeal Form.

If you need assistance with your appeal please contact the financial aid office at financialaid@centralia.edu. We will be happy to help you work through the process. 

The Centralia College Foundation office will work individually with you, advisors, funding sources, and instructors if you need to drop below the 12 credit minimum. We want to keep you on course toward your academic goals. We will modify scholarship amounts and awarding as we are able, in order to best serve you while abiding by the requirements of the scholarship.

Centralia College has moved to ctcLink, a new online system with mobile-friendly 24/7 access for students, faculty, and staff to their college accounts and information.  Students can pay tuition and fees online through ctcLink. To login to your ctcLink account, click here. A tutorial on how to make an online payment is available on the ctcLink for Students information page.

If you don't have a checking account or credit card, contact Debbie Walker in Student Accounts via email to make alternate payment arrangements.

Financial Aid balance checks will be mailed starting July 2. Please verify that your address is up to date. You can update your address and other personal information in your ctcLink account. Login to ctcLink here.  Contact the Financial Aid Office immediately via email at financialaid@centralia.edu if you drop any of your classes and your enrollment status changes (see below):

Financial Aid Enrollment Status

Full Time 3/4 Time 1/2 Time <1/2 Time
12+ Credits 9-11 Credits 6-8 Credits 5 or Fewer Credits

Please note: We are working with the cashier’s office to hold classes for those students who have applied and appear to be eligible for financial aid. 

You can update your address and other personal information in your ctcLink account. Login in to ctcLink here. For communication and balance checks, please update your check and mailing address in your ctcLink account.

Financial aid balance checks will be mailed starting July 2. If you are expecting a summer balance check, it is imperative that you make sure we have your current check and mailing address. To update your mailing address and other personal information, login to your ctcLink account. Balance checks will be mailed weekly.

To see if you qualify for tuition/book assistance through the Worker Retraining, WorkFirst, and/or BFET programs, take the quick online survey at StartNextQuarter.org or email joanie.meister@centralia.edubrooke.merchant@centralia.edu, or michelle.hylton@centralia.edu.

Scholarship checks are being processed by the college as usual. The type of scholarship you have will determine if you need to take any extra steps to make sure the money is applied to your education at CC.

Outside Scholarships

If you have a scholarship that's not through the Centralia College Foundation (for example, a civic group, outside company, or sports), and you would like it applied to your tuition, contact Debbie Walker via email. Be sure to include your student ID number.

CC Foundation Scholarships

If you have a scholarship through the Centralia College Foundation, you don't have to do anything extra to have it applied to your tuition and fees.

Balance Checks

Some scholarships allow you to receive the leftover funds after your tuition and fees are paid. If your scholarship allows that and you would like a balance check, contact Debbie Walker via email and include your student ID number.

In most cases, the lab fees will still apply to the classes being delivered remotely/online. The supplies needed for the course may change to software, kits, or different materials needed to meet the course objectives virtually rather than a face-to-face class. There may be some exceptions where students have had to make purchases at home or supplies are not being needed. In those cases, the instructor will notify the students how much of their lab fees will be fully or partially refunded depending on the situation. The refunds will be processed by the Cashier’s Office and may take a couple weeks.

Yes, American Rescue Plan Act funds and emergency grants have been available on a first come, first served basis each quarter. Visit the CARES Act information page for full eligibility details and applications.

If you don’t have direct deposit, now is a great time to sign up! Download a fillable electronic funds transfer form and return it to payrolloffice@centralia.edu.

If you prefer a paper check, contact Payroll at payrolloffice@centralia.edu to ensure your address on file is accurate. Checks will be mailed.

Student jobs are available on-campus and off. You must be enrolled in at least 6 college level credits. Review job descriptions and send a request to receive a job referral to studentjobs@centralia.edu.

The Financial Aid Office is currently experiencing high volume of phone calls.  The best way to contact is email at financialaid@centralia.edu during this time.

You can also call 360-623-8975, but be sure to leave a message if you don’t get through. We are either on the phone with another student or returning calls.  During this time we can’t guarantee a call back on the same day, but will return calls within 24 hours.

Books / Bookstore / Library

You can mail the Bookstore your rentals. Please make sure to include your name and student ID number on a piece of paper in the box.

Please make sure to mail returns to:

Centralia College Bookstore
615 W Pear St
Centralia, WA 98531

If you have been awarded financial aid and have funds remaining after tuition is paid, you will receive a balance check that you can use to purchase your books.

If you have been awarded book funds from Worker Retraining, WorkFirst, Opportunity Grant, BFET or Early Achiever’s Opportunity Grant, you will be able to go to bookstore on the first day of the quarter and get your books. 

Through Sept. 2, the bookstore in TAC 150 is open 8 a.m.-5 p.m. Monday-Thursday (closed Fridays). The bookstore is located in TAC 150.

Textbooks and course materials are available to be purchased in the following ways:

In Person

Through Sept. 2, the bookstore in TAC 150 is open 8 a.m.-5 p.m. Monday-Thursday (closed Fridays). The bookstore is located in TAC 150.

Online

Buy books online at www.centraliabookstore.com. Web orders for winter course materials will be processed as quickly as possible. Please note: We cannot ship ART KITS.  If you are ordering an ART KIT, please come to the bookstore in person.

During the quarter, the library is open 9 a.m.-3 p.m. Tuesdays and Thursdays. Computers, printers, and study spaces are available during those times. The library will be closed June 21-July 5 for the quarter break

Computers & Technology

Laptop, Webcam, and Hotspot Checkouts

The Kirk Library has laptops, hotspots, and webcams for checkout. Please email Hyesoo Albright your student ID number and contact information (email or phone number).

Computer Labs

The computer lab in the Kirk Library is available for students from 9 a.m.-3 p.m. Tuesdays and Thursdays. Library staff will be on-hand to assist you with logging on to the network and basic computer questions

The e-Learning office is preparing to support you as the quarter begins with remote instruction.

If you have Canvas, or other issues, you can contact them and they will be available to help. They can be reached at elearningsupport@centralia.edu.

Yes! You can check out a laptop, hot spot, or webcam from the Kirk Library. Email Hyesoo Albright for information. 

Laptops and hotspots will automatically be renewed for currently enrolled students through the end of the spring quarter. 

If you wish to return borrowed technology, please email Hyesoo Albright to arrange returns.

Centralia College moved student email to a new service in June. As part of this migration, you may notice your inbox is empty. If you would like your emails returned to your inbox, email helpdesk@centralia.edu and we can restore your inbox upon request.

Parking Lot WiFi Access

WiFi is now accessible for free in college parking lots. Contact librarian@centralia.edu for the password.

TAC Wi-Fi Access

Thirteen tables are available in the first floor lobby of the TransAlta Commons (TAC) for student use. Students will have first-come, first-serve access and must bring their own laptops/devices. All visitors must check in at the computer kiosks and follow safety protocols. Through Sept. 2, hours are 8 a.m.-5 p.m. Monday-Thursday (closed Fridays).

Off-Campus WiFi

The Washington State Broadband Office is making drive-in Wi-Fi hotspots available across the state. To date, 140 of the new drive-in hotspots are operational, in addition to 301 existing Washington State Library hotspots identified across the state. Find your closest hotspot here: http://www.driveinwifi.wa.gov/

Some of the local hotpots include:

  • Centralia: Centralia Timberland Library
  • Chehalis: Chehalis Timberland Library
  • Onalaska: the elementary school and the Stanley Store/Ethel Grange
  • Packwood: Packwood Timberland Library
  • Morton: Lewis County PUD Office
  • Mossyrock: Valley View 
  • Randle: Mountain View Timberland Library and the Randle substation
  • Salkum: Salkum Timerland Library
  • Tenino: Tenino Timberland Library
  • Winlock: Winlock Timberland Library and the skate park

As a CC student, you can get 50 percent discount on ESET Internet Security. Visit the ESET Security student page and enter your Centralia College email address to get the discount. 

Student Email Policy

See Policy 4.153 Student Email Required Use for details.

About Microsoft 365 / Student Email Accounts

Centralia College provides email accounts to students in partnership with Microsoft Corporation via Microsoft 365. Student email accounts are automatically generated within 48 business hours of a student’s admission to Centralia College and remain active for up to two years since their last quarter in which they were registered.

Access your Student Email Account

1. Visit the login page: www.office.com

2. Enter your username and password using this format:

USERNAME FORMAT FirstName.LastName@student.centralia.edu
Sample Username: jon.doe@student.centralia.edu
PASSWORD FORMAT Exclamation Point + First Initial of First Name (uppercase) + First Initial of Last Name (lowercase) + Last Six Digits of Student ID Number
Sample Password: !Jd123456

 

Step 1 - Register for Self-Service Password Reset

IT is making it easier than ever for you to reset your password. We have collaborated with Microsoft to use their self-service password reset utility. This new feature, called self-service password reset (SSPR), will enable you to reset, unlock, and change your password with the added security of having an extra verification method, like a phone number or passcode to your user sign-in process.

All students will be required by Microsoft to register for self-service password reset. If you have not yet enrolled, you will automatically be taken to the enrollment screen upon your next login to Microsoft 365 in the cloud.

Steps to Register for Self-Service Password Reset:

  1. If you have not yet registered, you will prompted to do so upon your next login to Microsoft 365 (visit www.office.com). You can also simply visit http://aka.ms/ssprsetup in your web browser to enroll.
  2. Login to Microsoft 365 using your regular staff email address and password (lastname@centralia.edu).
  3. At the SSPR Registration screen, it will present you with authentication options to set up. On your desired option, click the “Set it up now” link to proceed.
  4. You will need to set up at least 1 of the authentication options listed below:
    1. Text Messaging: Choose to send text messages to your personal mobile device.
    2. Phone Call: Choose to get a phone call to your registered phone number.
    3. Email Address: Choose to use an alternate email address that can be used without requiring your forgotten or missing password. In the Authentication Email box, input a personal (non-CC) email address you have access to, such as a Gmail or Yahoo. Instructions on creating a free gmail account: Create a Gmail account - Gmail Help (google.com)
    4. Security Questions: Choose to set up and answer pre-defined security questions set up by your administrator.

 

Step 2 - Reset your Student Email Password

After registering for Microsoft’s Self-Service Password Reset service, visit http://aka.ms/sspr or click on "Can't access your account?" or "Forgot Password" on the www.office.com sign on page to reset or unlock your account from any device.

If you are unable to reset your password, please email helpdesk@centralia.edu with your full name, student ID number, and an alternate contact email address.

COVID -19 Questions

Centralia College is participating in the statewide effort to increase COVID-19 vaccination rates by offering vaccine incentives. Find details about available incentives on the Vaccine Incentive Programs webpage.

See the Covid-19 information page for an archive of information on CC cases.

If you have symptoms (fever, cough, shortness of breath), contact your healthcare provider and explain your symptoms and concerns. The state Department of Health has a lot of reliable information, advice, and resources that can help.

Federal laws protect the privacy of individuals who experience health issues. The college contacted all students and faculty who were in class with the infected student.

Centralia College offers a medical and hardship withdrawal. For more information, email admissions@centralia.edu.

If you receive notification that you or someone in your family tests positive, you should immediately contact your instructor. Your instructor will contact Campus Safety & Security for information.