Frequently Asked Questions for Students
You have questions. We have questions. As we get answers, we will be posting them here.
(last updated 11:30 a.m. April 8)
- To read CC's Daily Updates, visit the COVID-19 information page.
- To submit a question for this FAQ page, submit an Information Request online.
Centralia College is on remote/limited operations through the end of spring quarter on June 17.
Spring quarter classes are being conducted online or remotely.
During this time, college faculty and staff are working off-site. You can still contact them with questions through email. Use the college phone directory to find departments and employee names and to send them emails directly. To email staff, please use their first and last name in the format of email@example.com.
The due date on all checked out library items (books, laptops, hot spots) has been extended to May 1, 2020. Information on how to return items will be communicated to you in April.
The college’s child care facility will remain closed until the college returns to normal operations. Families that received care prior to the closure will have their slot(s) saved and will be able to return when the facility reopens. If there are families that do not return, open slots will be available to new families. If you would like to be placed on a call list for an opening (your family was not served prior to the closure) please email the child care center.
The Food Pantry will be open from 12-2 p.m. Wednesdays and Fridays for curbside pickup.
- Bags will be pre-packed.
- Call 360-623-8555 and provide the following info:
- Do you have any food allergies?
- When will you pick up your bag?
- What's your student ID number?
- If you're arriving in a vehicle, what kind of vehicle is it? What does it look like?
- If you're arriving on foot, what will you be wearing?
- Questions? Email Price Peterson or call 360-623-8555.
Twin Transit is allowing Centralia College students to ride the bus without a bus pass until May 1.
Student parking will not be enforced during spring quarter so please don’t worry about securing a parking pass. Once we shift back to standard operations, we will begin enforcement and you will be able to get a parking permit from the Student Life and Involvement Center.
After long and careful deliberation, we have decided that the June 12 commencement ceremony won’t be able to proceed as planned. We know this may be disappointing to many of you. Students have worked hard every day to achieve this major life goal and we want to have an opportunity to celebrate those achievements.
We are currently working on some alternative ways of celebrating commencement—ones that don’t involve large crowds of people. We are reaching out to those students who are ready to graduate to gather feedback. Look for more information soon about how we will celebrate this year.
Of course, this is not the way any of us wanted this to happen. But the important thing is that you and your family can stay safe and healthy. And our celebration can still be special. So for now, stay home and stay healthy.
Programs & Classes
Space is still available in the Applied Management (day and evening cohorts), Diesel Technology, and Information Technology: Application Development. The Teacher Education program is full and has a waiting list.
For details on the programs and how to apply, visit the BAS Programs page.
Refunds are currently being issued. This is a timely process and we appreciate your patience while we move forward with contacting students.
If you have any questions or concerns regarding refunds for spring Continuing Education classes, email Katie Aden or email Kimberly Espejo. They will be happy to take care of you. Again, we appreciate your patience and hope everyone is staying healthy and safe!
Yes, all classes will be taught online or remotely for the whole quarter.
You can still access advising and counseling services online via email or by using the drop-in video chat.
Online Tutoring is a FREE, online student support resource available to all CC students.
- Accessible 24 hours a day, 7 days a week
- Tutors work with you one-on-one, live, or at different times.
- Available subjects: math, statistics, biology, chemistry, anatomy and physiology, Spanish, accounting, MS Office, and writing.
To log-in, go to the Centralia College eTutoring login, enter your student ID. The password is Centralia.
All classes are moving to an online or remote format for spring, but you can still get help with your writing from one of the Writing Center’s consultants. You can submit your paper or essay to the Writing Center online via the Student Portal.
In addition, the Writing Center webpage has links to a ton of resources you can use to improve and structure your writing assignments. Contact the Writing Center at firstname.lastname@example.org for additional information or questions.
- Email the instructor of the class to see if they will give you permission to overload the class.
- Complete the Schedule Change Form (pdf).
- If the instructor gives you permission, forward the email with the instructor’s permission to email@example.com. Attach the completed Schedule Change Form to the email.
Admissions / Registration / Grades
In an effort to give students the ability to register online for spring quarter, all students’ quarterly registration codes have been changed to their Global Pin. This is now your six-digit birthdate in MMDDYY format unless you have changed your Global Pin.
Because all registration codes were changed to the Global Pin, some students attempting to register online received the message “You have entered an incorrect Student ID or PIN. TRY AGAIN."
The Global Pin is your six-digit birthdate in the MMDDYY format. If you were born on January 6, 1925, it would be 010625. If you have changed your Global Pin and are unable to remember it, please contact Enrollment Services at firstname.lastname@example.org.
Current and Former CC Students
- ONLINE – You can add and drop classes uses the online registration system. To add or drop spring classes online, you will need your SID and Global Pin (six-digit birthdate in MMDDYY format). Consult the Online Registration Guide (pdf) for detailed, step-by-step instructions. If you are unable to gain access to register online, contact Enrollment Services by email at email@example.com.
- EMAIL - Complete the Schedule Change Form (pdf) and email it as an attachment to firstname.lastname@example.org.
New CC Students
NEW STUDENTS - If this is your first quarter at Centralia College, contact Enrollment Services at email@example.com to gain access to register online or complete the Class Registration Form (pdf) and email it as an attachment to firstname.lastname@example.org.
Money Matters - Financial Aid, Payments, and More
If you need to submit a financial aid appeal, the process will be the same as in previous quarters except you will need to submit your appeal electronically (preferred) or by mail.
- Download an Appeal Form, fill out Section A, save and then attach in an email.
- With your Appeal Form, include your letter explaining your extenuating circumstance and plans to prevent problems from happening spring quarter.
- Download an education plan form and include it with your Appeal Form.
If you need assistance with your appeal please contact the financial aid office at email@example.com. We will be happy to help you work through the process.
The Centralia College Foundation office will work individually with you, advisors, funding sources, and instructors if you need to drop below the 12 credit minimum. We want to keep you on course toward your academic goals. We will modify scholarship amounts and awarding as we are able, in order to best serve you while abiding by the requirements of the scholarship.
If you don't have a checking account or credit card, contact Debbie Walker in Student Accounts via email to make alternate payment arrangements.
All balance checks will be mailed to you. It is important we have your current mailing address for delivery. We also need a current phone number. Often, we call students and find that their voicemail has not been set up or is full. Please ensure you can receive messages. This will impact our ability to keep you informed about financial aid news. You can update your address and phone number online.
Financial aid balance checks were mailed out beginning April 1. If you are expecting a spring balance check, it is imperative that you make sure we have your current mailing address. To update your mailing address, email firstname.lastname@example.org.
Even if your high school graduation is postponed, you still have plenty of time.
If you’re receiving financial aid, you’ll need to submit your final high school transcript (with your graduation date listed) by Aug. 27.
Scholarship checks are being processed by the college as usual. The type of scholarship you have will determine if you need to take any extra steps to make sure the money is applied to your education at CC.
If you have a scholarship that's not through the Centralia College Foundation (for example, a civic group, outside company, or sports), and you would like it applied to your tuition, contact Debbie Walker via email. Be sure to include your student ID number.
CC Foundation Scholarships
If you have a scholarship through the Centralia College Foundation, you don't have to do anything extra to have it applied to your tuition and fees.
Some scholarships allow you to receive the leftover funds after your tuition and fees are paid. If your scholarship allows that and you would like a balance check, contact Debbie Walker via email and include your student ID number.
In most cases, the lab fees will still apply to the classes being delivered remotely/online. The supplies needed for the course may change to software, kits, or different materials needed to meet the course objectives virtually rather than a face-to-face class. There may be some exceptions where students have had to make purchases at home or supplies are not being needed. In those cases, the instructor will notify the students how much of their lab fees will be fully or partially refunded depending on the situation. The refunds will be processed by the Cashier’s Office and may take a couple weeks.
Buyback and Rental Book Returns
The bookstore is now operating a drive-thru rental return/buyback booth in the TAC parking lot on Pear Street. Please follow the signs to find the entrance and stay in your vehicle. The hours will be 9 a.m.-3 p.m. Tuesday-Thursday and 9 a.m.-4 p.m. Friday.
If you are using BFET, Veterans, L&I, Worker Retraining, Work First, Early Achievers, Opportunity Grant, or Scholarship for your course materials, please select "SPR20 OTHER FUNDS" as your payment method. You may still have to enter a credit card for any rental books ordered, but it will not be charged.
Web orders with "SPR20 OTHER FUNDS" as the payment method, will be shipped after funding is verified. If funding cannot be verified, the order cannot be shipped until another payment method is provided. Please leave a valid contact phone number in case we need to contact you.
Spring Quarter Textbooks/Course Material
Textbook and course material information are available on the bookstore website or on the "Bookstore" link at the bottom of all college webpages. Web orders for spring quarter course materials will be processed as quickly as possible, all you need is your class schedule. Shipping costs will be waived on any web orders shipped on or after March 17. Please note: Unfortunately, we cannot ship ART KITS. If you are ordering an ART KIT, please see the "Curb-side Pick-up" option listed below.
Web Order Curb-side Pick Up
Once your order is assembled, you will be contacted by the bookstore to arrange a curbside pickup from 11 a.m. - 4 p.m. Monday-Friday through April 6. If you have not been called by the bookstore, your order is not yet ready for pickup. Once you are called and told your order is ready, pull up to one of the numbered parking spaces in the parking lot between the Library and TAC, call the number on the sign and let us know you're here. We'll bring your completed order out to you. Please have your order number and valid ID ready. If you cannot pick up your order during the hours available, please call 360-623-8964 and to arrange another time or to have your items shipped.
Because the college bookstore is closed to the public, CC is doing a Running Start Book Exchange on April 7-8. You must bring your winter books to exchange them for your spring books.
Book Exchange Instructions
- Pull up to the location listed below at the designated time.
- Email the Advising/Counseling Center at email@example.com.
- Wait for your books to be delivered to your car.
|10 a.m.- 12 p.m. April 7||Tent between the TransAlta Commons and Washington Hall (park in the TransAlta Commons lot off Pear Street)|
|2-4 p.m. April 8||Tent between the TransAlta Commons and Washington Hall (park in the TransAlta Commons lot off Pear Street)|
Computers & Technology
The college is exploring three options to assist you.
Laptop and Hot Spot Checkouts
The college has purchased a limited number wireless hot spots and laptops/tablets for students to check out for the quarter. To get on the list, you must provide your current phone number, email, and preferred method of communication to Julie Nurse via email.The devices will be available on a first-come first-served basis. Students who are not able to get devices immediately will be called in order once more devices become available over the next month.
Chrome Books for Purchase
The bookstore has ordered a large number of Chrome Books that will be available for students to purchase for $300. If you are on financial aid, contact the Financial Aid Office. Given the federal stimulus money, the financial aid staff may be able to increase your financial aid award to cover the cost of a Chrome Book. The Chrome Books should be available for purchase the week of April 13. Please email firstname.lastname@example.org to start the process of purchasing a Chrome Book with your financial aid.
The college is working to arrange limited access to computer labs after May 4 (at the earliest). As those details become available, they will be sent to your student email and will be published on this FAQ page.
We are identifying campus parking lots where you can park your car, login to the college WiFi network, and complete homework. Once the lots are identified, we will notify you by student email and post it here.
The e-Learning office is preparing to support you as the quarter begins with remote instruction.
If you have Canvas, or other issues, you can contact them and they will be available to help. They can be reached at email@example.com.
If you don’t have direct deposit, now is a great time to sign up! Download a fillable electronic funds transfer form and return it to firstname.lastname@example.org.
If you prefer a paper check, contact Payroll at email@example.com to ensure your address on file is accurate. Checks will be mailed.
Please check with your supervisor. You may take online training courses and work on other assignments when you’re home. You may work remotely provided that you:
- Enroll in at least 6 college credits spring quarter and your Satisfactory Academic Progress (SAP) is in good standing.
- Set up a plan and schedule with your supervisor.
- Work only the number of hours approved for your position.
- Track hours of training and print certificates when available.
- Communicate clearly when you begin/end work or hours worked each day.
Update your electronic timesheet at the end of each shift - make sure you’re using the most up-to-date app – version 2.0.2 (look at the bottom right corner of the app, next to the Centralia College logo).
COVID -19 Questions
On March 16, Centralia College learned a CC student tested positive for COVID-19.
We were able to identify areas and people this student may have been in contact with, and those individuals are being notified via email or phone.
Because this student took classes in the TEC building, that building is closed for deep cleaning until further notice.
If you have symptoms (fever, cough, shortness of breath), contact your healthcare provider and explain your symptoms and concerns. The state Department of Health has a lot of reliable information, advice, and resources that can help.
Based on Lewis County Health & Social Services and the Centers for Disease Control & Prevention guidance, we notified all students who were in class with the student who tested positive to COVID-19. If you did not get notified, you were not in class with the student. If you believe you may have symptoms of COVID-19 you should contact your medical provider right away.
Federal laws protect the privacy of individuals who experience health issues. The college contacted all students and faculty who were in class with the infected student.
Centralia College offers a medical and hardship withdrawal. For more information, email firstname.lastname@example.org.