Frequently Asked Questions for Students

You have questions. We have questions. As we get answers, we will be posting them here. 

(last updated 10 a.m. Nov. 23)

General Information

Yes. All students, faculty, staff, and visitors must wear a facemask at all times - indoors and outdoors - on Centralia College campuses and facilities. The mask must cover both the nose and mouth.

Only individuals with an approved accommodation from the college's Office of Disability Services may be exempt from the mask requirement. Contact Disability Services via email at disabilityservices@centralia.edu for information. 

Centralia College is open, but is on remote/limited operations. 

During this time, many college faculty and staff are working off-site. You can still contact them with questions through email. Use the college phone directory to find departments and employee names and to send them emails directly. To email staff, please use their first and last name in the format of first.last@centralia.edu.

Welcome Desk

The Welcome Desk located on the first floor of the TransAlta Commons (TAC) will be open from 9 a.m.-3 p.m. Monday-Thursday to provide assistance with general college questions, document drop off, and printing of Student ID cards. All visitors must sign in.

Advising/Counseling

The Advising/Counseling Center is offering limited services by appointment only from 9 a.m. to 3 p.m. Tuesday-Thursday. To schedule an appointment, email advising@centralia.edu or call 360-623-8967. In addition, the Advising/Counseling Center can advise and answer questions by video chat from 12-3 p.m. Monday-Thursday.

Blazer Central

Blazer Central can help with any questions, struggles with motivation, time management, technology, understanding assignments, interacting with your instructors, study habits, setting up schedules, holding yourself accountable, and more!

Blazer Central is providing limited services by appointment only in the Kirk Library from 9 a.m. to 3 p.m. Tuesday and Thursday. To schedule an appointment, email blazercentral@centralia.edu or call 360-623-8119.

Bookstore

The Bookstore will be open from 9 a.m.-3 p.m. Monday-Thursday.

Enrollment Services

Enrollment Services (admissions, registration, etc.) is available for limited services by appointment. Email admissions@centralia.edu or call 360-623-8976 for details.

Financial Aid

Financial Aid is excited to serve students for limited services by appointment. Email financialaid@centralia.edu or call 360-623-8975 for details.

Kirk Library

The library will be open 9 a.m.-3 p.m. Tuesdays and Thursdays. Computers, printers, and study spaces will be available during those times.

Testing

The testing center is open for limited hours for tests that are not available online. Scheduled appointments are required - no walk-in services are available. Contact testingcenter@centralia.edu to schedule an appointment.

TRIO Programs

TRIO Programs is offering face-to-face tutoring in math and writing for TRIO students in TAC 105A by appointment only from 9 a.m. to 3 p.m. Monday-Wednesday and 9 a.m. to 2:30 p.m on Thursday. Appointments can be made by calling or texting Liisa Preslan at 360-219-3368 or emailing liisa.preslan@centralia.edu. TRIO students should check their TRiO Canvas Class for more specific information.

International Programs

International Programs has many options for students to speak to staff or schedule an appointment. Please use any of these conveniences: call Laju Nankani at 360-324-3220 or email laju.nankani@centralia.edu; contact staff via WhatsApp (same phone numbers as provided), via WebEx, or login to the virtual room.

Disability Services

Disability Services is ready to serve students for limited services by appointment. Email disabilityservices@centralia.edu or call 360-623-8966 to see how we can assist you. Students are also encouraged to visit the Disability Services webpage.

Advising/Counseling

The Advising/Counseling Center can advise and answer questions by video chat from 12-3 p.m. Monday-Thursday.

Blazer Central

Blazer Central can help with any questions, struggles with motivation, time management, technology, understanding assignments, interacting with your instructors, study habits, setting up schedules, holding yourself accountable, and more!

Blazer Central has virtual hours from 10 a.m.-4 p.m. Monday-Thursday and 10 a.m.-8 p.m. Friday. You can access the virtual Blazer Central here or through your Canvas class by clicking on the “Stay Calm and Blaze Trails” link.

Virtual Welcome Center

Need help, but can't come to campus? Connect with the Virtual Welcome Center to get personalized help from staff and faculty. Connect with a department through WebEx using a computer, tablet, or smartphone. No logins or passwords are needed. When you select a department, you will be put into a waiting room and a staff member will be with you as soon as possible. http://www.centralia.edu/admissions/virtual-center.aspx.

Kirk Library

You can connect with librarians and library staff from the Kirk Library webapge. Or, you can use the library's 24/7 Chat with a Librarian service any time.

Online Tutoring

CC’s Online STEM Tutoring: Join the Centralia College Tutoring Center's online Canvas classroom for tutoring math (including statistics) and natural sciences. If you have questions or a specific need, contact the Tutoring Center via email at tutoring@centralia.edu.

eTutoring: eTutoring is a statewide, free, online student resource available to all CC students. To login, go to the Centralia College eTutoring login, enter your student ID and the password: Centralia.

  • eTutoring Services
  • Live Tutoring - You can meet with a tutor in one-on-one tutoring sessions via a fully interactive, virtual online environment.
  • Offline Questions - You can leave a specific question for an eTutor who will respond within 48 hours.
  • Available Subjects
  • Math: Accounting, Statistics, General Math, Basic and Developmental Math, Trigonometry, and Calculus
  • Physical/Natural Sciences: Anatomy & Physiology, Biology, Chemistry, and Physics
  • Social Sciences: Psychology and Economics
  • Computer & Tech: Computer Science (Java, C++), Web Development (HTML, CSS, Wordpress), and Microsoft Office
  • Language & Writing: Spanish, American Sign Language, and English Writing

Online Writing Center: Students can get help with writing assignments through the student portal. Information is available at the Writing Center Web page.

Testing

Numerous testing services are available online. Please visit the Testing Center webpage for more information or email questions to testingcenter@centralia.edu.

Veteran's Center

The Veteran's Center is closed to the public, but the college's Vet Corps Navigator Jonathan Akers is available from 8 a.m.-12 p.m. and 1-5 p.m. weekdays (excluding college holidays and campus closure days) by phone at 360-623-8958 or via email for student veterans.

The college’s child care facility will be open at a reduced capacity for fall quarter. The facility is adhering to the requirements of the Department of Health, licensing, and DCYF. If you would like more information regarding availability and services , please email the child care center.

The Food Pantry is open 9 a.m.-3 p.m. Monday-Thursday or by appointment. The pantry offers curbside pickup only.

  • Bags will be pre-packed.
  • Call 360-623-8972 and provide the following info:
    • Do you have any food allergies?
    • When will you pick up your bag?
    • What's your student ID number?
    • If you're arriving in a vehicle, what kind of vehicle is it? What does it look like?
    • If you're arriving on foot, what will you be wearing? 
  • Questions? Email Price Peterson or call 360-623-8972.

Centralia College provides free Twin Transit bus passes to students enrolled in classes for college credit (not for students enrolled in non-credit classes through the Continuing & Community Education program).

Passes are good for one quarter. Students must get a new pass each quarter they register.

To get a pass, email the cashieroffice@centralia.edu after you have paid tuition for the quarter. A pass will then be mailed to you.

For questions, email the cashieroffice@centralia.edu.

Student parking is not being enforced so please don’t worry about securing a parking pass. Once we shift back to standard operations, we will begin enforcement and you will be able to get a parking permit from the Student Life and Involvement Center.

Programs & Classes

Numerous testing services are available online through the Testing Center. A few tests are available by appointment during limited in-person hours. Please visit the Testing Center webpage for more information or email questions to testingcenter@centralia.edu.

There are several online tutoring options available to you depending on the subject matter you need.

STEM - Science, Technology, Engineering, and Math

Join the Centralia College Tutoring Center's online Canvas classroom for tutoring math (including statistics) and natural sciences. If you have questions or a specific need, contact the Tutoring Center via email at tutoring@centralia.edu.

All Subjects

eTutoring is a statewide, free, online student resource available to all CC students. To login, go to the Centralia College eTutoring login, enter your student ID and the password: Centralia.

  • eTutoring Services
  • Live Tutoring - You can meet with a tutor in one-on-one tutoring sessions via a fully interactive, virtual online environment.
  • Offline Questions - You can leave a specific question for an eTutor who will respond within 48 hours.
  • Available Subjects
  • Math: Accounting, Statistics, General Math, Basic and Developmental Math, Trigonometry, and Calculus
  • Physical/Natural Sciences: Anatomy & Physiology, Biology, Chemistry, and Physics
  • Social Sciences: Psychology and Economics
  • Computer & Tech: Computer Science (Java, C++), Web Development (HTML, CSS, Wordpress), and Microsoft Office
  • Language & Writing: Spanish, American Sign Language, and English Writing

 

Writing Help

Students can get help with writing assignments through the student portal. Information is available at the Writing Center Web page.

Admissions / Registration / Grades

In an effort to give students the ability to register online, all students’ quarterly registration codes have been changed to their Global Pin. This is now your six-digit birthdate in MMDDYY format unless you have changed your Global Pin.

Because all registration codes were changed to the Global Pin, some students attempting to register online received the message “You have entered an incorrect Student ID or PIN. TRY AGAIN."

Confirm your Student ID number and use your six-digit birthdate in MMDDYY format (unless you have changed your global pin) for your quarterly registration code).

The Global Pin is your six-digit birthdate in the MMDDYY format. If you were born on January 6, 1925, it would be 010625. If you have changed your Global Pin and are unable to remember it, please contact Enrollment Services at admissions@centralia.edu.

Summer grades were posted on Aug. 25. To view your grades/unofficial transcript, please click here. To order your official transcript, create an account with National Student Clearinghouse. Enrollment Services will be processing transcripts weekly during remote operations.

Current and Former CC Students

 

New CC Students

NEW STUDENTS - If this is your first quarter at Centralia College, contact Enrollment Services at admissions@centralia.edu to gain access to register online or complete the Class Registration Form (pdf) and email it as an attachment to admissions@centralia.edu.

If you have a verification form from the scholarship, insurer, etc., email it or send a verification request to admissions@centralia.edu. The Registrar/School Official can review and process the request.

Money Matters - Financial Aid, Payments, and More

You can check the financial aid portal. Once you are awarded financial aid, your awards will be viewable from the portal. Your username is your Social Security Number. Your password is your global pin. Unless you changed your global pin, it will be your birthdate, MMDDYY.

You can check the financial aid portal for required documents and if they have been received. Your username is your Social Security Number. Your password is your global pin. Unless you changed your global pin, it will be your birthdate, MMDDYY.

 Financial aid appeals for winter quarter are due by 4 p.m. Tuesday, Dec. 22.

  1. Download an Appeal Form, fill out Section A, save and then attach in an email.
  2. With your Appeal Form, include your letter explaining your extenuating circumstance and plans to prevent problems from happening spring quarter. 
  3. Download an education plan form and include it with your Appeal Form.

If you need assistance with your appeal please contact the financial aid office at financialaid@centralia.edu. We will be happy to help you work through the process. 

The Centralia College Foundation office will work individually with you, advisors, funding sources, and instructors if you need to drop below the 12 credit minimum. We want to keep you on course toward your academic goals. We will modify scholarship amounts and awarding as we are able, in order to best serve you while abiding by the requirements of the scholarship.

Yes! You can use the online Credit Card Payment system to pay tuition charges. Please note the following:

  • The Credit Card Payment Login requires the Student ID Number (SID); a PIN is not required.
  • Mastercard and Visa cards only are accepted.
  • Refunds cannot be made through the online payment system; if a refund is needed, contact the Cashier's Office with credit card information.
  • Partial payments cannot be made through this system; to make partial payments, you may enroll in the Tuition Payment Plan.
  • The total amount due on the credit card authorization screen is the amount posted to your credit card account; there is no additional fee to use the online payment system.
  • If outside scholarships, financial aid, or other sources of payment will be made, contact the Cashier's Office prior to making online tuition payments.
  • Certain fines and obligations may be paid through the online payment system if they are posted; you must notify the Cashier's Office once you have made payment so any holds placed on your records may be released.
  • Online services are available daily from 6:00 am to 9:00 pm (PST). If you encounter any problems or need assistance, contact the Cashier's Office during business hours at 360-623-8931.


How to access the online credit card payment system:
Go to the Credit Card Payment Login, and follow these steps:

  1. Enter your Student ID Number (SID)
  2. Enter your PIN (not required)
  3. Select the quarter term
  4. Click "Get Charges", which displays one of the following:
    • Outstanding Charges: If you have any outstanding charges from a specific quarter, a Credit Card Authorization form will show the amount owed.
    • No outstanding charges: If you have no outstanding charges, the message "Zero Balance Due" is displayed.
    • Credit due: If you have a credit due, the message "Credit Balance Due" will be displayed and you must contact the Cashier's office with credit card information to receive a credit to your account.

If you don't have a checking account or credit card, contact Debbie Walker in Student Accounts via email to make alternate payment arrangements.

Financial Aid balance checks were mailed to students in September. Please verify that your address is up to date with both Admissions and Financial Aid.  Contact the Financial Aid Office immediately via email at financialaid@centralia.edu if you drop any of your classes and your enrollment status changes (see below):

Financial Aid Enrollment Status

Full Time 3/4 Time 1/2 Time <1/2 Time
12+ Credits 9-11 Credits 6-8 Credits 5 or Fewer Credits

Please note: Not all fall financial aid has been processed so we want to encourage you to check the financial aid portal to check the status of your award.  We also are working with the cashier’s office to hold classes for those students who have applied and appear to be eligible for financial aid. 

You can update your address and phone number online.

If you are a student employee, you need to verify your address with Monica Brummer.

Financial aid balance checks will begin to be mailed out on Wednesday, Dec. 30. If you are expecting a winter balance check, it is imperative that you make sure we have your current mailing address. To update your mailing address, email financialaid@centralia.edu.   

To see if you qualify for tuition/book assistance through the Worker Retraining, WorkFirst, and/or BFET programs, take the quick online survey at StartNextQuarter.org or email joanie.meister@centralia.edudebra.caviness@centralia.edu, or michelle.hylton@centralia.edu.

Scholarship checks are being processed by the college as usual. The type of scholarship you have will determine if you need to take any extra steps to make sure the money is applied to your education at CC.

Outside Scholarships

If you have a scholarship that's not through the Centralia College Foundation (for example, a civic group, outside company, or sports), and you would like it applied to your tuition, contact Debbie Walker via email. Be sure to include your student ID number.

CC Foundation Scholarships

If you have a scholarship through the Centralia College Foundation, you don't have to do anything extra to have it applied to your tuition and fees.

Balance Checks

Some scholarships allow you to receive the leftover funds after your tuition and fees are paid. If your scholarship allows that and you would like a balance check, contact Debbie Walker via email and include your student ID number.

In most cases, the lab fees will still apply to the classes being delivered remotely/online. The supplies needed for the course may change to software, kits, or different materials needed to meet the course objectives virtually rather than a face-to-face class. There may be some exceptions where students have had to make purchases at home or supplies are not being needed. In those cases, the instructor will notify the students how much of their lab fees will be fully or partially refunded depending on the situation. The refunds will be processed by the Cashier’s Office and may take a couple weeks.

Centralia College has expended its allocation of federal funds through the CARES Act. Funds are no longer available.

However, Centralia College offers Student Emergency Assistance Grants to help students experiencing financial emergencies. You can apply for emergency grants online. Full details on eligibility and an online application are available on the Help is Here emergency grants page.

If you don’t have direct deposit, now is a great time to sign up! Download a fillable electronic funds transfer form and return it to payrolloffice@centralia.edu.

If you prefer a paper check, contact Payroll at payrolloffice@centralia.edu to ensure your address on file is accurate. Checks will be mailed.

There are a few on-campus and online student jobs now available. You must be enrolled in at least 6 college level credits. Review job descriptions and send a request to receive a job referral to Monica Brummer at monica.brummer@centralia.edu.

The Financial Aid Office is currently experiencing high volume of phone calls.  The best way to contact is email at financialaid@centralia.edu during this time.

You can also call 360-623-8975, but be sure to leave a message if you don’t get through. We are either on the phone with another student or returning calls.  During this time we can’t guarantee a call back on the same day, but will return calls within 24 hours.

Books / Bookstore / Library

The library is offering curbside dropoffs for the return of fall quarter materials.
 
Curbside Technology Drop-Off (laptops and hot spots)
  • Dec. 10 12-4 p.m.
  • Dec. 11 9 a.m.-4 p.m.
The drop-off is located in the Pear Street parking lot behind the Kirk Library. 

You can mail the Bookstore your rentals! Please make sure to include your name and student ID number on a piece of paper in the box.

Please make sure to mail returns to:

Centralia College Bookstore

615 W Pear St

Centralia, WA 98531

If you have been awarded financial aid and have funds remaining after tuition is paid, you will receive a balance check that you can use to purchase your books.

If you have been awarded book funds from Worker Retraining, WorkFirst, Opportunity Grant, BFET or Early Achiever’s Opportunity Grant, you will be able to go to bookstore on the first day of the quarter (Sept. 21) and get your books. 

The Bookstore is open 9 a.m.-3 p.m. Monday-Thursday.

Textbook and course materials are available to be purchased in the following ways:

In Person

The Bookstore is open 9 a.m.-3 p.m. Monday-Thursday.

 

Online

Buy books online at www.centraliabookstore.com. Web orders for fall course materials will be processed as quickly as possible. Please note:  We cannot ship ART KITS.  If you are ordering an ART KIT, please come to the bookstore in person.

The library will be open 9 a.m.-3 p.m. Tuesdays and Thursdays. Computers, printers, and study spaces will be available during those times.

Computers & Technology

Laptop, Webcam, and Hotspot Checkouts

The Kirk Library has laptops, hotspots, and webcams for checkout. Please email Hyesoo Albright your student ID number and contact information (email or phone number).

CARES Funding

CARES Act funding is available to help with computer & technology needs.  We encourage you to apply online if you have technology needs.

Computer Labs

The college is working to arrange limited access to computer labs. As those details become available, they will be sent to your student email and will be published on this FAQ page.

The e-Learning office is preparing to support you as the quarter begins with remote instruction.

If you have Canvas, or other issues, you can contact them and they will be available to help. They can be reached at elearning@centralia.edu.

Yes! You can check out a laptop, hot spot, or webcam from the Kirk Library. Email Hyesoo.Albright@centralia.edu for information. 

Centralia College moved student email to a new service in June. As part of this migration, you may notice your inbox is empty. If you would like your emails returned to your inbox, email helpdesk@centralia.edu and we can restore your inbox upon request.

Parking Lot WiFi Access

WiFi is now accessible for free in college parking lots. Contact librarian@centralia.edu for the password.

TAC Wi-Fi Access

Thirteen tables are available in the first floor lobby of the TransAlta Commons (TAC) from 9 a.m.-3 p.m. Monday-Thursday for student use. Students will have first-come, first-serve access and must bring their own laptops/devices. All visitors must check in at the Welcome Desk and follow safety protocols.

Off-Campus WiFi

The Washington State Broadband Office is making drive-in Wi-Fi hotspots available across the state. To date, 140 of the new drive-in hotspots are operational, in addition to 301 existing Washington State Library hotspots identified across the state. Find your closest hotspot here: http://www.driveinwifi.wa.gov/

Some of the local hotpots include:

  • Centralia: Centralia Timberland Library
  • Chehalis: Chehalis Timberland Library
  • Onalaska: the elementary school and the Stanley Store/Ethel Grange
  • Packwood: Packwood Timberland Library
  • Morton: Lewis County PUD Office
  • Mossyrock: Valley View 
  • Randle: Mountain View Timberland Library and the Randle substation
  • Salkum: Salkum Timerland Library
  • Tenino: Tenino Timberland Library
  • Winlock: Winlock Timberland Library and the skate park

As a CC student, you can get 50 percent discount on ESET Internet Security. Visit the ESET Security student page and enter your Centralia College email address to get the discount. 

Centralia College provides email accounts to students in partnership with Microsoft Corporation via Office 365. Student email accounts are automatically generated within 48 business hours your admission to Centralia College and remain active for up to two years after your last quarter.

Access your Student Email Account (Three Steps)

1. Visit the login page: http://portal.office.com

2. Enter your username and password using this format: Sample Student is Jon Doe. His Student ID Number is 910123456.

USERNAME FORMAT FirstName.LastName@student.centralia.edu
Sample Username: jon.doe@student.centralia.edu
PASSWORD FORMAT Exclamation Point + First Initial of First Name (uppercase) + First Initial of Last Name (lowercase) + Last Six Digits of Student ID Number
Sample Password: !Jd123456


3. Visit passwordreset.centralia.edu and click "Enroll." After enrolling, you can revisit this page anytime you want to change your password.

You can change your password at passwordreset.centralia.edu if you have previously enrolled your student email account at this site. If you are unable to reset your password, please email helpdesk@centralia.edu with your full name, student ID number, and an alternate contact email address.

COVID -19 Questions

Since the pandemic began, 10 individuals - five students and five employees - at Centralia College have tested positive for COVID-19 (one each on March 16, July 20, July 23, Sept. 2, Sept. 30, Oct. 2, Oct. 23, Nov. 1, Nov. 9, and Nov. 20).

We were able to identify where these individuals worked and had classes and where they might have frequented, as well as the people they may have been in contact with. All people who may have had contact with these individuals were contacted by Campus Safety & Security and provided specific guidelines from Lewis County Department of Health & Social Services and the WA State Department of Health. 

Buildings were deep cleaned and continue to be cleaned on a daily basis according to CDC Guidelines by the Centralia College custodial staff.

If you have symptoms (fever, cough, shortness of breath), contact your healthcare provider and explain your symptoms and concerns. The state Department of Health has a lot of reliable information, advice, and resources that can help.

Federal laws protect the privacy of individuals who experience health issues. The college contacted all students and faculty who were in class with the infected student.

Centralia College offers a medical and hardship withdrawal. For more information, email admissions@centralia.edu.

If you receive notification that you or someone in your family tests positive, you should immediately contact your instructor. Your instructor will contact Campus Safety & Security for information.